Returns

FAULTY ITEMS:

The team at WD Designs takes pride in our garments and endeavours to maintain a high standard in quality checks to ensure that our customers are happy with their product. Therefore we maintain the right to refuse any returns of damaged product if they are not of a manufacturing fault and/or if the product is deemed to have been damaged under the customers care, in which WD Designs then holds no responsibility for the fault. WD Designs also reserves the right to replace or repair the product where possible.

We ask that all stock is thoroughly checked upon arrival to your store as we will not accept any product after a 14 DAY PERIOD from when you received the Goods.

Only if the product adheres to our company policy then faulty items can be returned to us provided that:

  • Items are returned within 14 days of delivery
  • Items are unworn, unwashed, unperfumed, free from makeup and stains
  • Items have all tags still attached and original packaging

To organize a return, please email us at sales@wddesigns.com.au notifying that you would like to return faulty Goods, specifying exactly what Goods (style number, colour and size) and when they were purchased or what the invoice number is and giving full details of the defect or fault, including images of the fault. Once we have reviewed the email, if the faulty items have been approved then please send them to the below address:

WD Designs 
25a Fitzroy St
Marrickville NSW 2204

Please note, for faulty items you must include the tax receipt of the postage in your return parcel in order for this to be credited on your account, otherwise it will not be issued.

Please also include a returns note in the parcel detailing your shop name and address, the invoice number of the purchase and faulty item details otherwise we may not be able to identify sufficient details to enable us to confirm your return. 

We recommend using a traceable delivery method for all returns to insure your delivery is returned back safely to us. We are not responsible for any loss or damage to parcels returned to us.

Exchanges:

We do not accept exchanges due to change of mind. We only replace items if they are defective or damaged.

Sale Items:

Unfortunately sale items cannot be refunded. If a sale item is faulty, then we will replace it for you. For sale items the postage back to us is at the customer’s expense.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-2 business days.

Late or missing refunds (if applicable):

If you haven’t received your refund yet; first check your bank account again, then contact your credit card provider.

There is often a processing time before a refund is officially posted into your bank account. This processing time varies between different credit card providers.

If you have completed this check with your credit card provider and you still have not received your refund, please contact us at sales@wddesigns.com.au